Korean Air ranks first in global customer satisfaction for 18 consecutive years
Korean Air announced on the 8th that it has topped the list of air passenger transport services for 18 consecutive years in the “Global Customer Satisfaction” survey organized by the Global Management Association (GMA). In addition, T’way Airlines was ranked No. 1 for the eighth consecutive year in the low-cost carrier (LCC) passenger transportation service sector of the GCSI survey.
GMA selects the best company in each category every year by evaluating customers’ quality satisfaction, global capabilities, and customer loyalty.
Korean Air has been at the top of the air passenger transportation service sector since 2005.
Korean Air explained that after the novel coronavirus infection disease (COVID-19), it focused on quarantine and safety, and took measures such as in-flight disinfection, activating non-face-to-face procedures, keeping distance between passengers, and strengthening in-flight meal hygiene.
Starting this month, Korean Air normalized in-flight services according to the COVID-19 stabilization situation.
In addition, the company introduced the “e-DOC” system for the first time in the world and applied full-scale digitalization to documents that customers need to fill out themselves. It is also implementing a “baggage loading guide” service that allows users to know if their luggage was loaded on the aircraft at the time of boarding the aircraft.
Korean Air recently ranked first in user satisfaction in the Ministry of Land, Infrastructure and Transport’s “2021 Air Transport Service Evaluation” and received the highest rating in all categories such as punctuality and safety.
Meanwhile, T’way Airlines is expanding international flights in the era of “post-corona.” In May, the Incheon-Singapore route was newly launched for the first time in Korea, and the Incheon-Mongolia Ulaanbaatar route also began operation on the 6th of this month.
T’way Airlines has strengthened in-flight entertainment services by providing content tickets to passengers through partnership with OTT (online video service) “Watcha”, and provides various simple payment services at home and abroad. Korean Air ranks